T&CS- Returns & Shipping Policies

Returns Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, we’ve made our returns process simple and hassle-free.
Return Period
You have 30 days from the date of purchase to return items.
Eligibility
  • Items must be unwashed, unworn, and in their original condition with tags attached.
  • Final sale items, including clearance or promotional items, cannot be returned.
  • Any personalised (age/date/name) items cannot be returned unless faulty. 
How to Return
  1. Contact Us: Please reach out to our customer service team at mel@tiny-threads.co.uk to initiate your return.
  2. Prepare Your Package: Include the original receipt and pack the items securely in the original packaging if possible.
  3. Shipping:
  • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
  • Once we receive your return, we will process your refund to the original payment method within 3-5 business days.
  • Please note that shipping charges are non-refundable.
Exchanges
  • If you would like to exchange an item for a different size or colour, please initiate a return as outlined above and place a new order for the desired item.
Damaged or Defective Items
  • If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
Customer Service
If you have any questions about our returns policy, please don’t hesitate to contact us at mel@tiny-threads.co.uk
Shipping Policy
All items are made to order. We do not carry stock so every piece is made especially for the recipient upon ordering. Please allow 2-6 weeks for your order to made, packaged and delivered to you. Current lead times are displayed on the banner at the top of the homepage. 
All items are sent via Royal Mail or Evri. Each package is sent with a notification to the buyer including a tracking number. 
Thank you for your custom!